Wireless Consultant

By December 1, 2020December 15th, 2020Careers
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Business Summary

We provide a warm and friendly environment where you can be yourself.  Our culture is built around the belief that each team members efforts have a direct impact on the success of the rest of the team.  We strive to support and add value in our partnerships.

The Wireless Consultant is responsible for managing the telecom services for our business clients. The ideal candidate will have vast knowledge of telecommunications carriers and services, specializing in wireless services with some understanding of landline services.

Responsibilities include:

  • Review and audit of wireless telecom invoices
  • Creating Rate Plan Analysis (RPA) and optimizations for our business clients
  • Correcting, reducing, and negotiating telecom expenses
  • Creating custom reports
  • Processing moves, adds, changes, upgrades, technology migrations for all our clients’ telecommunications services when requested
  • Vendor escalations
  • Managing special projects for various clients related to their telecom services
  • Management of client’s telecom service providers

Requirements:

  • 2 years’ experience in resolving billing issues, conducting contract negotiations, and customer retention with a telecommunications provider
  • Experience with putting together RPA’s for businesses
  • Experience in wireless services with an understanding of other core competency areas (Local, Long Distance, Data, Wireless, VoIP, Cloud Service)
  • Helpdesk experience a plus
  • The ability to work on a team of consultants
  • Strong organizational skills with the ability to multi-task and manage many projects at once
  • The ability to build and maintain vendor relationships
  • 2 years’ experience with a wireless telecommunications provider
  • 2 years’ experience with wireless billing